Crowned Beauty reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.
We are open for business Monday through Sunday (except some holidays). Make sure to double check the information you have entered before you check out such as:
Your name as it appears on the card.
The billing address on file with your card issuer.
Card expiration date.
Card Verification (CVV) Number.
Note: Credit Cards are pending upon order placement. If we are unable to fulfill our obligation to ship any order we will void the amount to be released back to the card. Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order. *Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.)
Shipping charges are calculated based on the delivery type selected, weight of the products, the destination and the number of items in your shopping basket. If you would like your order to start processing on the same day you place your order, then orders should be placed by 3:00 p.m. M.T. Otherwise, orders will be processed the following business day. Any order placed on the weekend, or on a holiday, will be processed the next business day on the calendar.
Tracking Your Order Once we ship your order you may receive an email from us which will include a tracking number. This tracking number will link to the carrier’s website where you can track your shipment. You may also sign into your Crowned Beauty account at any time to review order history and tracking details once available. If we don’t have your email address or you did not receive a tracking number, please email at [email protected] to find out your tracking information.
Signature Please make sure someone is available to accept your package as certain orders will be sent with a signature required. Unfortunately, this cannot be determined until the package is ready to ship. We do not take customer requests to waive or process with a signature. You as the customer will be responsible for any fees incorporated during this process if the signature is required (Return to shipper; Address Change; and/or Re-Ship).
Shipping Delays Estimated delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, terrorism, riots, strikes, labor disputes; natural disasters such as: violent storms, earthquake, floods and etc. Incorrect billing and/or shipping information may cause shipping delays, as information must be verified. Also, the manufacturer may be closed for to certain holidays; we do not know ahead of time when they will be open again as it all depends on the manufacturers.
Refused packages, Wrong addresses and Failed Delivery Attempts If a package delivery is returned because UPS, FedEx or Canada post made three unsuccessful delivery attempts, wrong address, or customer refused the package and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer’s Store Credit or Refund.
Import Duty & Taxes Your package may be subject to import duty and taxes once it reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We cannot predict what the fee amount will be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Discount Coupons Discount coupons only apply to online orders. Clearance, Sale Items, and Exchange Orders are excluded from coupon discounts. Discount Coupons will only apply to in stock item(s), and will be excluded from all back order item(s). Discount coupons cannot be doubled with price match discount. • Coupon codes and promotions cannot be applied to an order that has already been placed. • Orders that have already been placed with previous promotions are not eligible for current promotions. • Coupon code and promotional offers are only valid during the time frame indicated.
Price Match If you are requesting a price match you must provide the competitor’s website address and item(s) price in the comment box before we process your order. We will match the price by refunding you the difference. Please read the following: • Price match only applies to the identical item & color found on competitor’s website. • Price match discount cannot be doubled with our discount coupons. • All price match items are final sales. No exchange. No return. • We will price match only to competitor’s regular price. (We do not price match for competitor’s free offers, special offers, membership price, coupons, promotions, rebates, wholesale price, clearance, sales, discontinued, used, damaged, returned, displayed, or closeout prices).