EXCHANGES & REFUNDS POLICIES

Crowned Beauty reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.

Cancellation Policy

Orders can be canceled or changed with Cancellation Fee of $10 or 15% (whichever is greater) if you contact us after its processing time. All shipped out orders cannot be canceled. You have to receive it first and get the RMA number from us in order to return it back to us (Our standard return policy will be applied). If you refuse the package, the returned shipping cost (return to shipper fee) will be automatically deducted from the amount from the item returned.

Return Policy

If you are not satisfied with your item(s), we will gladly exchange or refund all qualifying item(s). All merchandise must be returned in new and its original factory condition and packaging as you received it.

  1. Return Instructions

Step 1: Contact us within seven calendar days from the delivery and request RMA (Return Merchandise Authorization) number via e-mail at [email protected]

Step 2: Read & follow the required instructions on the “Return Merchandise Form”.

Step 3: Fill out the form completely (Do not use Envelopes).

Step 4: Return the item(s) in original condition and packaging to: CROWNED BEAUTY, 11801 100 Street. Grande Prairie, AB T8V 3Y2.

Please Be Aware That:
• Returns will not be accepted without a pre-authorization.
• Items cannot be worn or tried on, must be odor free and in original packaging with all tags attached, otherwise the items will be sent back to you
at your expense.
• All shipping charges are non-refundable.
• Shipping costs including Free Shipping and Promotions when purchasing will be deducted from your refund/exchanges.
• Customers are responsible for the return postage.
• Any quantity of three or more of same item and color are considered FINAL SALE. They are NOT RETURNABLE OR EXCHANGEABLE. Please review contents in the cart before ordering.
• Depending on conditions of the returned merchandise, additional fees, up to 75% of the original purchase price, may be charged. Examples for an additional fee, but not limited to these, are; late returns, incomplete packaging without literature, accessories, tags, damaged item box, or a product has been altered in any way.

  1. Store Credits
    Returning an item for store credit will result in no restocking fee to the customer. Your store credit will go towards your next purchase. Store credit is valid for any purchase on Crowned Beauty website. To redeem store credit, the registered account holder should place a phone-order through customer service. Store credit is valid for one year.

  2. Exchanges
    No restocking fee charge with the first three exchanges. If the exchange item(s) costs more, you will be contacted/prompted for the payment
    information. If the exchange item(s) costs less, you will receive a store credit.

    After third exchange, a restocking fee of $10 per item or 15% will be charged. A refund, when the exchange orders are out of stock, is subject to a restocking fee. Returns and exchanges will be processed within two weeks of receipts. Discount coupons are not transferable.

  3. Refunds
    All refunds are subject to a restocking fee of $10 per item or 15% (whichever is greater). A refund will be issued in the original form of payment. A refund will be posted on your credit card account in two weeks.
  4. Restocking Fee
    A restocking fee is an amount charged to the customer for Crowned Beauty accepting back sold items. The restocking fee will be deducted from the total refund or exchange amount. This fee is due to Crowned Beauty potentially not being able to resell the returned or exchanged product as a new product once it has been opened.-